Shipping Policy

 

1. Introduction

This Shipping Policy outlines how Neelam Enterprises processes and delivers orders. By placing an order with us, you agree to the terms mentioned below.

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2. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders are not processed on Sundays or public holidays.
• You will receive a confirmation once your order is successfully placed.

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3. Shipping Time

• Estimated delivery time: 3–7 business days depending on your location.
• Remote or rural areas may take longer.
• Delivery timelines are estimates and may vary due to unforeseen circumstances.

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4. Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free shipping may be offered on selected products or promotions.

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5. Order Tracking

• Once your order is shipped, tracking details will be shared via:
  • Email (orders@fragaholic.in)
  • SMS/Phone (+91 9419138112)

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6. Delivery Issues

• If your order is delayed, lost, or damaged, please contact us within 48 hours of delivery.
• We will assist in resolving the issue as quickly as possible.

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7. Incorrect Address

• Please ensure your shipping address is accurate.
• We are not responsible for delays or losses due to incorrect address details.

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8. Failed Delivery Attempts

• If delivery fails due to customer unavailability, the courier may reattempt delivery.
• Additional charges may apply for re-delivery.

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9. International Shipping

• Currently, we [do/do not] offer international shipping. (Update this based on your business)
• Customs duties or taxes (if applicable) must be paid by the customer.

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10. Contact Us

For any shipping-related queries, contact us:

Neelam Enterprises
📞 +91 9419138112
📧 orders@fragaholic.in
📍 Jammu Prade F5 Link Road, 180001